Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction.
As a friendly bunch of people, we want you to be happy with the outfit so that you can flaunt it & get compliments đ
What is our return policy?
We take returns very seriously as we care about whatâs being delivered to you. However, we do accept returns only in the following cases:
- Damaged: This is a highly unlikely scenario as we lay significant emphasis on quality! All outfits pass through multiple levels of checks before being delivered. Our courier partners also work under the motto of âHandle with Careâ. Still, if the product received by you is damaged, weâll be happy to take it back.
- Size Mismatch: Oh no! Did you happen to order the wrong size? Donât worry, weâll be happy to help you on this.
- Did not like the product: Hmmm, donât worry! You can still return the product and choose another amazing outfit!
You can return the outfit within 15 days of delivery. Please be noted that the shipping charges, if any, are non-refundable. Weâre sure that while raising a return request, you will take care of the below points which will help our returns team to quickly process your request:
Of course, you canât resist trying an outfit and admiring yourself in the mirror with it! But please make sure that the original tags, labels, and packaging is retained, the product is unwashed & not damaged.
Can I return outfits purchased during Offers?
Outfits purchased under âBuy One Get One Freeâ Offers are not eligible for return or exchange.
Outfits purchased under any Festive Offers or other discounts can be returned in exchange for a hevashop.online Gift Card only.
I had customized/altered my outfit. Can I still return the same?
Customized outfits are made exclusively for the âUnique Youâ and they cannot fit other customers. Hence sadly, we wonât be able to accept returns for such outfits. But we will try our best to assist you with minor alteration/refitting đ
Do I need to pay for my returns?
Nay! Donât worry about this. We have this covered for you. In case of any special situations where we are not able to collect the outfit, please ship it to the address below and we will reimburse the cost to you. Please do not forget to save the shipping receipt đ
Can I send the outfit through the same delivery guy if I donât like it?
No, all our returns have a separate procedure. We will have the outfit picked up separately, at a time convenient for you!
Do I need to return with the same packaging?
Yes, please ensure that the original packaging, tags, and labels are not tampered with. The claim for returns will not be processed without the same.
I paid for the product using COD?
No worries! Weâll refund the amount to your bank account or in the form of a hevashop.online voucher, which can be used for future purchases on our site.
How much time does it take for the refund?
Once the returned product is processed by our QC team, the refund will be credited to your account. This process could take upto 14 working days.
Under what condition will my return not get accepted?
Generally, we are flexible in our returns policy and we ensure all genuine return claims are processed at the earliest. However, we will not be able to accept the returns under the below conditions:
- Used/washed outfits
- Original packaging not provided
- Customized outfits
- Returns requested after 15 days of delivery
- Outfits that were already exchanged once